Block Booking Information

Attendance & Missed Sessions

We understand that life with little ones can be unpredictable. If you miss a session, we will do our best to offer an alternative class in the next block, subject to availability, or provide a partial refund.
Only one session per block is guaranteed for rescheduling or a partial refund. Additional missed sessions may not be accommodated.

Bright Moves reserves the right to cancel a block session if there are insufficient bookings. In this case, a full refund will be processed for all affected participants.
We understand that plans can change, and we’ll always do our best to be fair and flexible. If you need to cancel a course or class, please let Bright Moves know in writing (by email: brightmoves@outlook.com) at least 14 working days before the course starts.
If you cancel 14 or more working days before the course begins, you’ll receive a full refund, minus a small 10% fee to cover booking and admin costs (such as card or PayPal fees).
If you cancel within 14 working days of the course start date, or decide to withdraw once the course has started, unfortunately we’re unable to offer a refund for the course or any remaining sessions. Thank you for your understanding — this helps us keep our classes running smoothly for everyone.

Single session bookings are for one class only. Standard single sessions are non-refundable and non-transferable if missed, regardless of the reason for absence.
Taster sessions: if you miss a booked taster session, we will do our best to reschedule you into the next available slot, subject to availability. If no suitable slot can be arranged, we’re unable to offer a refund.

Bright Moves reserves the right to cancel a single session if there are insufficient bookings or in exceptional circumstances. In this case, a full refund will be processed.
Single session bookings cancelled by the parent/carer, for any reason and at any time, are non-refundable.
Thank you for your understanding — this policy helps us plan sessions fairly and keep classes running smoothly for everyone.