Block Booking Information

Attendance & Missed Sessions

• We understand that life with little ones can be unpredictable. If you miss a session, we will do our best to offer an alternative class in the next block, subject to availability, or provide a partial refund.
• Only one session per block is guaranteed for rescheduling or a partial refund. Additional missed sessions may not be accommodated.

Cancellation Policy

• Bright Moves reserves the right to cancel a block session if there are insufficient bookings. In this case, a full refund will be processed for all affected participants.
  
• We understand that plans can change, and we’ll always do our best to be fair and flexible. If you need to cancel a course or class, please let Bright Moves know in writing (by email: brightmoves@outlook.com) at least 14 working days before the course starts.
• If you cancel 14 or more working days before the course begins, you’ll receive a full refund, minus a small 10% fee to cover booking and admin costs (such as card or PayPal fees).
• If you cancel within 14 working days of the course start date, or decide to withdraw once the course has started, unfortunately we’re unable to offer a refund for the course or any remaining sessions. Thank you for your understanding — this helps us keep our classes running smoothly for everyone.